Frequently Asked Questions

Customers can reach us by calling the shop, stopping by in person, or completing our online contact form for convenience. Our shop manager and skilled staff will discuss the issues your vehicle is experiencing and, if possible, take it for a test drive to better understand the problem. We also run a diagnostic scan to identify any specific codes that need attention. After evaluation, we provide upfront pricing and clear estimate options—no hidden surprises. If additional issues arise, we notify you right away and explain every option so you can decide how to proceed.

There isn’t a one-size-fits-all answer when it comes to transmission replacement. In many cases, we recommend a quality remanufactured transmission because it can offer dependable performance, strong warranty coverage, and a faster turnaround time.

For select vehicles and applications, an in-house rebuild may still be the better option. When appropriate, we can rebuild a transmission based on the condition of the unit, availability of parts, performance needs, and overall value to the customer.

We’ll evaluate your vehicle and explain the available options so you can make an informed decision based on reliability, cost, warranty coverage, and turnaround time.

Each customer receives a detailed estimate depending upon their vehicle’s individual needs upfront so that there are no surprises. If any other issues are encountered, the customer is notified and given every option on how to proceed. 

Yes, warranty coverage is available on many qualifying repairs and replacement units. Depending on the job, coverage may range from 1 to 3 years, with extended warranty options available in some cases.

Warranty coverage is not automatic and varies by service, parts used, and the specific job. Carry-in transmissions, customer-supplied parts or units, and certain used units are not covered unless warranty terms are specifically provided in writing. Some remanufactured units may include a separate supplier or manufacturer warranty.

We’ll review any applicable warranty coverage with you before work begins so you know exactly what is—and is not—covered.

(Please note: certain jobs, such as customer-requested used units, may carry limited warranties provided by the supplier.)